NON-EMERGENCY service request:
The Maintenance Department is available for your service request from 8:00am – 4:30pm, Monday thru Friday. You may submit your service request online using the form below.
emergency service request:
For emergency maintenance issues that require immediate attention, please call the site office during business hours. After 4:30pm Monday thru Friday and weekends, please call the after hours emergency line at (314) 968-5778.
an emergency is:
- No Water
- No Hot Water (prior to 10pm)
- No Heat when the temperature is below 50 degrees
- No Air Conditioning when the temperature is above 85 degrees
- A non-functioning refrigerator
- A non-functioning door lock
- Drain or sewer back-up, or toilet overflow
- Toilet back-up/stoppage in apartment with one (1) bathroom
- Property Damage (due to Fire/Storm and/or Wind Damage)
- Break-ins that require a repair to secure the apartment
If you should become locked out of your apartment after office hours, please be informed that there is a $50.00 CASH FEE for unlocking the apartment, payable prior to entrance to the apartment, to the “on-call” maintenance or office personnel.